Terms and conditions
S V International SRLS
Via Castore 66 Rimini 47921 Italy
These terms and conditions apply to all online purchases made by customers (businesses or consumers) through our online shop (“e-shop”) and provided by Charisma golf. Consumer means any person who concludes a legal transaction for purposes that can not be attributed primarily to trade or a profession. The company is a natural or legal person or a company with legal capacity which, in concluding a legal transaction, acts in the exercise of its trade or profession.
During the purchase of a product, a contract is made between the customer and Charisma golf. For questions, complaints or objections of any kind, contact our customer service.
Suggestions, complaints, congratulations
Right of withdrawal
If the customer is a consumer, he has the right to withdraw from this contract without giving any reason for it within 15 days.
You have the right to withdraw from this Contract without any reason within 15 days from the day on which the customer or a third party designated by the customer (excluding the carrier) receives the final goods purchased.
The right of withdrawal from this contract made online is due only to the customer who ordered the goods exclusively for private use. The right of withdrawal applies to legal entities / companies, but this option is to be considered individually.
To exercise the right of legal withdrawal, the customer must notify charisma golf of his decision to withdraw from this contract in a clear statement (for example by sending a letter via e-mail) to the following address:
The right of legal withdrawal does not apply in the following cases:
- Purchase of non-prefabricated goods that have been manufactured on the basis of a personal choice or according to the specifications provided by the customer or any product that has been customized according to the customer’s personal needs.
- Purchases of sealed goods that are not eligible to be returned for reasons related to hygiene and health protection
- Purchase of charisma golf gift card.
The customer is responsible for the maintenance of the goods from dirt or damage. If possible, return the goods in the original packaging along with all the accessories and components of the product. The customer can decide to use a transport to protect the goods.
If the original packaging is no longer available, please check that the goods are packed in such a way as to provide sufficient protection to protect them during transport. Otherwise, the indemnity charges may be applied to the customer. These provisions do not affect the right of withdrawal from this Contract.
Contract withdrawal and gift cards
Customers can withdraw from the purchase made with the charisma golf gift card and return the goods. The customer will receive a credit that can be used in our charisma golf online store for the value of the gift card used, which can therefore be used for future purchases. The rest of the amount will be reimbursed using the payment method used to make the purchase.